Jobs & Internships

As employment opportunities and internships are open and available, we will post them here.

2-1-1 Resource Specialist

2-1-1 Bilingual Community Connections Specialist (English/Spanish)

Help Me Grow Parent Liaison-Bilingual (English/Spanish)

To apply for an internship, complete our Internship Application. More information about current internships can be found below.

Welcome Baby Internships

South Franklin Community Center Internships

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2-1-1 Resource Specialist

United Way 2-1-1 is a free, confidential referral and information service that helps connects people to local community resources, programs and human services. United Way 2-1-1 provides people with information and support- whether financial, domestic, health or disaster-related.  We believe in the highest quality customer service to serve all people our community

Duties & Responsibilities:

  • Provide coverage with 2-1-1 information and referral calls
  • Assist in maintaining database records and making updates to resources
  • Research and seek out community agencies that should be included in database, especially in new expansion areas or gaps in services
  • Assist in adding new resources to the database
  • Conduct quality assurance follow-up calls as needed
  • Help with additional United Way projects, as needed

Qualifications:

  • Bachelor’s degree in social services or human services, or minimum 1-2 years related experience in human service, non-profit or other related field preferred
  • Spanish speaker a plus

The Ideal Candidate:

  • Passionate for promoting awareness of human services resources to the community
  • Possess superior interpersonal skills and must feel comfortable approaching, interacting, and teaming with community leaders, healthcare providers, and community agencies by phone and in person
  • Be a self-starter who is hard-working and thorough
  • Active Lining and assessment skills
  • Attention to detail
  • Friendly demeanor

Requirements:

  • Handle crisis situations and deal with difficult inquiries
  • Skilled in advanced customer service and problem solving
  • Ability to communicate and work effectively with individuals with diverse backgrounds, needs and communication styles
  • Provide active listening, empathy and other customer service techniques
  • Ability to prioritize and complete tasks in timely manner
  • Ability to learn computer programs and software quickly

Work Schedule: M-F, 40 hours a week, 8:30 am - 5pm

Salary: $15/hour

Benefits: United Way of Utah County is an Equal Opportunity Employer. This is a full-time position. Benefits include medical and dental insurance, paid holidays, sick leave and vacation, 401(k), life and disability insurance, and flex spending plan.  All benefits are subject to waiting periods and eligibility requirements.

How to Apply: Please email cover letter & resume to Sean Allsop at  by July 13th.

 

2-1-1 Bilingual Community Connections Specialist (English/Spanish)

United Way of Utah 2-1-1 is a free, confidential referral and information service that helps connect people to local community resources, programs and human services via phone, chat, text, app and web. United Way 2-1-1 provides people with information and support- whether financial, domestic, health or disaster-related.  We believe in the highest quality customer service to serve all people in our community.

Duties & Responsibilities:

  • Navigate resource database to assist callers with appropriate referrals, whose needs may include but are not limited to health, housing, food assistance, mental health etc.
  • Become knowledgeable of resources and services in the community to provide accurate and relevant information to callers
  • Update agency information in referral database
  • Participate in the community group Continuum of Care
  • Engage in EveryDay Learners initiative of United Way
  • Help with additional United Way seasonal projects, as needed (Day of Caring, Sub for Santa, etc.)

Qualifications:

  • Spanish speaker required
  • Skilled in advanced customer service and problem solving
  • Minimum 2 years related experience in human service, public health, non-profit or other related field. Bachelor’s degree in social services or public health preferred

Requirements:

  • Ability to communicate and work effectively with individuals with diverse backgrounds, needs and communication styles
  • Provide active listening, empathy and other customer service techniques
  • Handle crisis situations and deal with difficult inquiries
  • Ability to prioritize and complete tasks in timely manner
  • Basic knowledge of social media
  • Ability to learn computer programs and software quickly

 Work Schedule: 40 hours per week. Contact Center is open M-F, 7:45 am to 5:15 pm

Salary: $14-16; based on experience

Benefits: United Way of Utah County is an Equal Opportunity Employer. This is a full-time position—compensation depends on experience. Benefits include medical and dental insurance, paid holidays, sick leave and vacation, 401(k), life and disability insurance, and flex spending plan.

How to Apply: Please email cover letter & resume to Sean Allsop at by July 13th.

 

Help Me Grow Parent Liaison-Bilingual (English/Spanish)

Program Description: As an initiative of United Way of Utah County, Help Me Grow Utah is a free statewide family information helpline designed to promote optimal development, identify delays and link to resources during pregnancy and early childhood by:

  • providing personalized support for families
  • linking families to information and community resources related to pregnancy, child development, and parenting
  • creating and facilitating partnerships within the community to improve the availability and quality of services for families

Position Description: The Bilingual Parent Liaison contributes to the goals of Help Me Grow Utah by guiding the team in addressing family strengths and concerns. They provide instruction and oversight of family interactions to a small group of Parent Support Specialists, working as a team to provide the most family centric, family strengthening approach. The Parent Liaison will support the team in keeping the family needs in the forefront of our efforts as we connect families to existing community and informational resources and problem solve to find alternative solutions as needed. They demonstrate knowledge, extensive experience, and passion in family support services, including the ability to interpret developmental screenings and showing empathy toward a variety of family situations. Core functions of the position include coaching and managing a small team, engaging parents, communicating with families, managing family records, conducting follow-up, and participating in other activities related to Help Me Grow Utah and United Way of Utah County.

Minimum Requirements:

  • Bilingual in Spanish and English required
  • Minimum of Associates Degree required, Bachelor’s Degree preferred
  • Experience in child development, parenting, early childhood education, behavioral science, social service, social work, or related field
  • Extensive work experience involving parents of young children and family engagement
  • Understanding of protective and risk factors for families and experience in working with families to increase protective and reduce risk factors
  • Valid Utah Driver’s License and access to personal vehicle for use during working hours (mileage reimbursable)
  • Proficient in Microsoft Office Suite with ability to learn new software applications
  • Proper telephone etiquette, including active listening and assessment skills
  • Ability to manage many details and various bits of information at the same time
  • Ability to make decisions independently as well as part of a team
  • Ability to coach and train others in family centered and family strengthening practices.

Tasks Include:

  • Work in tandem with the Call Center Manager to support Parent Support Specialists, specializing in family relations and engagement.
  • Support team of Parent Support Specialists in addressing parents’ concerns about their child while recognizing their current strengths. Provide training on family centric, family strengthening using Protective Factors and Family Standards, and reflective supervision.
  • Building more effective means of working with families, possibly by creating surveys and feedback loops for parents
  • Carry a 50% caseload of higher needs families. Respond in English and Spanish to calls, texts, and emails from parents, service providers and health care providers who are in need of information and/or referrals to community resources for pregnant parents and families with young children ages 0-8 years old
  • Score screening tools completed by parents, including the Ages and Stages Questionnaire, Edinburgh Postnatal Depression Scale, Modified Checklist for Autism in Toddlers and give results to parents
  • Identify appropriate referrals and services that may benefit a family; communicate referrals to parents and/or appropriate agencies
  • Follow-up with families via phone, text, mail and/or email in both English and Spanish
  • Work with the outreach team to consult on improved family engagement with the intent of not only enrolling new families but improving outcomes for all families
  • Provide support on projects as needed, such as researching family engagement, improving services, preparing for events, etc.

Benefits and Compensation: United Way of Utah County is an Equal Opportunity Employer. This is a full-time salary position--compensation starts at $34,000 and is dependent on experience. Benefits include medical and dental insurance; paid holidays, sick leave and vacation; 401(K); life and disability insurance; and flex spending plan.

Work Schedule: Typically, 8:30 a.m. - 5:00 p.m. Monday-Friday (Full-time; 40 hrs. /week), however, hours may vary and may include occasional night or weekend hours. The Bilingual Parent Liaison reports to the Help Me Grow Call Utah Program Manager.

Physical Activity: In the course of performing this job, the incumbent typically spends time sitting, walking, listening/speaking, writing and operating a personal computer. At times, employee will be required to drive an automobile to attend meetings within the community. They are expected to lift and carry office records and supplies up to 15 lbs. on an occasional basis. Reasonable accommodations may be arranged to enable individuals with disabilities to perform essential duties of the job.

Application deadline: June 2020 or until filled.

Submit resume and cover letter to:
Kali Ottesen

 

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 Welcome Baby Utah County Internship

A free service designed to promote a healthy, secure and enjoyable beginning for parents, new babies and their family members. Interns play a crucial role in the success of this program Some responsibilities include: assisting with playgroups, home visitation, weekly parenting class throughout Utah County, recruiting and matching volunteers with families, and more!

 Welcome Baby is looking for 4 interns for the Summer semester. A 15 hr/week minimum commitment is required. Must be willing to do home visits. 

To apply, please visit:  https://welcomebabyuc.org/volunteer

South Franklin Community Center Internship

The South Franklin Community Center works to increase the quality of life in the South Franklin neighborhood by providing access to programs that promote individual growth and achievement, encouraging community participation and leadership, and offering opportunities for residents to become more invested and connected.

 South Franklin Community Center is looking for 6 interns for the Summer semester. A 15 hr/week minimum commitment is required. Morning, afternoon and evening positions available.  

To apply, please visit:  https://southfranklincc.org/component/rsform/form/4-internship-application

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